Shipping info + returns + privacy

SHIPPING

Auckland  $8.00 

Rest of NZ  $10.00

 

We use Aramex as our preferred courier service. Delivery within Auckland is typically 1-2 business days and delivery outside of Auckland can take 3-5 business days. 

Unfortunately, we cannot guarantee an arrival day so please allow for plenty of time when sending a gift box or hamper for a special occasion.

 

Do you send overseas?

No, for now we only deliver within New Zealand.

 

Do I pay postage on each box or hamper?

You can send as many boxes and/or hampers as you like to the same address for the same postage price.

If you’re sending boxes and/or hampers to different locations, then you’ll pay postage for each location.

 

Can I pick up my box or hamper?

No, we do not allow pickups at this stage.

 

RETURNS AND REFUNDS 

We pride ourselves in delivering quality gift boxes and hampers in the best possible condition to our customers and their recipients. But if you feel your gift box or hamper didn’t arrive in the best condition, then let us know within 5 days of receipt to discuss your concerns. We’ll discuss the issue with you and look to provide a suitable outcome. 

 

The Consumer Guarantee Act sets out minimum standards for goods sold by Send Happy. In the unlikely event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

 

PRIVACY

We won't share your name or contact information with anyone.

We will not automatically sign you up for update emails when you purchase from us. If you do choose to sign up for emails, you may opt out at any time.

 

COPYRIGHT

The contents of our website, and the site as a whole, are intended solely for personal, non-commercial use by our customers. No right, title or interest in any viewed or downloaded materials is transferred to a website user, as a result of viewing, downloading or copying any content on this site.

 

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.